FAQS NAVIGATOR
Our Guide to Common Questions
1. How do I enroll in a course?
Enrollment happens directly on the platform where the course is hosted. Once you complete the purchase, you’ll get immediate access to the course content in your account.
2. What types of courses are available?
The courses focus on ServiceNow topics such as ITSM, HRSD, IT Asset Management, Virtual Agent, and related areas. Content ranges from introductory fundamentals to more in-depth, practical implementations.
3. Do I need prior ServiceNow experience?
Some courses are designed for beginners, while others assume basic familiarity with ServiceNow. Each course clearly states the expected level so you can choose what fits your background.
4. How much time do I need to dedicate to a course?
Courses are self-paced. You can move through the material at your own speed, whether that means completing it in a few days or spreading it over several weeks.
5. What are the technical requirements?
You only need a computer with an internet connection. Any required tools, instances, or environments are explained within the course itself.
6. What happens after I complete a course?
After completing a course, you retain access to the materials and can revisit lessons whenever needed, depending on the platform’s access policy.
1. How do payments work?
Payments are handled by the platform hosting the course. Pricing, discounts, and payment methods are managed directly by that platform at checkout.
2. Are the courses accredited?
The courses are designed for practical learning and skill development. While they may include certificates of completion from the hosting platform, they are not official vendor certifications.
3. Can I get a refund?
Refunds and cancellations follow the policy of the platform where you purchased the course. Please refer to that platform’s refund terms for details.
4. Can I access course materials offline?
Offline access depends on the hosting platform. Some platforms allow downloading content for offline viewing through their apps.
5. Is there any instructor support?
Yes. Instructor support is available depending on the platform:
On Udemy, you can ask questions directly in the course Q&A section.
On Pluralsight, questions can be posted through the discussion features available with the course.
For general inquiries, you can also reach out via email at [email protected].
Responses are provided as time allows, with a focus on clarifying course content and concepts.
