ServiceNow is a digital cloud-based workflow system that automates a wide range of enterprise business activities. It helps businesses to improve their productivity and boost customer satisfaction. Using ServiceNow, organizations can streamline their operations and automate manual chores to provide …
A ServiceNow PDI is a personal instance that allows developers to test their skills, build apps, and add plugins without impacting customer or non-production instances. It is a great way to try new code ideas without worrying about the consequences. …
ServiceNow has partnered with Microsoft to make its Employee Center, a unified portal that helps employees find information and manage user requests, available as a collaborative app embedded directly into Teams. This is part of a trend towards workflow engines …
The ServiceNow System Administrator is responsible for developing, designing and implementing custom apps. They are also required to handle various requests that customers raise within the platform. To become a certified ServiceNow System Administrator, you must pass an exam. The …
The ITSM change management process is a systematic approach to facilitate beneficial changes, while maintaining service stability and reliability. It involves assessment, planning, implementation and validation. To help you manage change, ServiceNow provides a comprehensive platform to eliminate service impacts, …
ServiceNow, the leading ITSM platform in the market, was built using ITIL best practices. That means that when you implement ITSM with ServiceNow, you are automatically injecting ITIL best practices into your operations. ITIL is a process-based framework that provides …
Java Script is a scripting language that can be used to create customised applications and modules. It enables users to modify UI, process flow and business rules without needing to compile them. The ServiceNow platform uses JavaScript to run its …
IT ticketing system is a crucial part of any organization’s internal IT support process. It helps IT departments save time and resources while providing a seamless service to users. Using ServiceNow, IT employees can report issues in several ways, including …
Release management is the process of coordinating software releases for new products and services. It’s one of the main processes under the Service Transition section of ITIL. As separate project teams introduce changes to the production environment, release management strives …
The ServiceNow HRSD module of the ServiceNow platform digitizes, organizes, and streamlines human resources processes. It provides a self-service portal for employees and a centralized repository of HR information and policies, reducing the workload on HR staff and improving employee …