What is ServiceNow?
Basically, ServiceNow is a platform that helps companies manage enterprise operations. It also helps manage digital workflows. Currently, it is based in Santa Clara, California.
Scalability
Among the most popular cloud computing solutions, ServiceNow provides industry-leading features and helps modern enterprises run faster and more efficiently. The company’s platform was designed natively in the cloud and offers an intuitive mobile experience. In fact, it was named the number one innovative company in 2018 by Forbes.
ServiceNow is a scalable platform that can support businesses of any size. It has been able to automate over 20,000 operational workflows daily. It has a multi-instance architecture that allows for easy upgrades. It also offers a dependable environment that makes it ideal for companies looking to build a scalable and flexible IT infrastructure.
The ServiceNow platform includes the ITSM application, custom application development, and analytics. It also includes instrumentation for performance troubleshooting and bug fixes. It supports multiple databases and includes an automated testing framework. It’s backed by a highly scalable cloud infrastructure.
Business apps
Whether you’re a business owner or an IT professional, you’ve probably heard of ServiceNow. It’s a cloud-based application platform that helps businesses deliver more effective services. It also enables organizations to reduce costs and improve security. Using ServiceNow, you can manage everything from payroll and financial service requests to procurement and procurement management.
Traditionally, building a new business application has been a cumbersome process. To get an app off the ground, you need to invest a lot of time and money, and you must be highly skilled to develop one. But luckily, ServiceNow has made it easier than ever to build your own apps with the NOW Platform.
The NOW Platform enables enterprises to create their own custom apps, without the need for extensive programming skills. It uses a single data model to store information about the organization, which means it can be scaled easily across multiple networks. Moreover, it allows you to intelligently automate several business processes. It even includes anomaly detection and peer benchmarking.
Workbook features
Using a ServiceNow workbook is an excellent way to start building your ServiceNow foundation. There are many tools and features available to help you along the way. The best part is that they are free. And, they are not limited to your desktop or laptop. The cloud based platform is available for use on mobile, tablets and other smart devices.
For example, the workbook is not only interactive, but it can be shared with other users. Moreover, it offers tips and tricks. It is also a nifty way to collect information about your business. You can keep track of your performance metrics by viewing reports delivered in the app. The app also allows you to import and process files from external systems. Lastly, there are applications for coordinating and managing large-scale projects.
REST Table API
Using the ServiceNow REST Table API can be a daunting task for users who haven’t worked with the API before. This is because it is not only a relational API, but also a language-integrated API. This means that it provides endpoints for CRUD operations, including GET, PUT, POST, and DELETE. It is designed to help external sources interact with FSO data.
The simplest way to use the ServiceNow REST Table API is to make a GET call. However, this does not provide robust responses. Moreover, this method requires an ‘admin’ role to be able to make the API calls. Instead, it is safer to use the schema API.
The table API is a language-integrated API that supports a plethora of operations. It also has syntax validation. IDE support is provided in the form of predefined Window classes. This helps ensure that methods are properly configured.
Architecture
Using ServiceNow, businesses can streamline and automate their IT operations. It also provides a single point of contact to handle any IT issues. It helps modern businesses make IT more scalable and efficient. In addition, it gives employees visibility to the business environment, and allows them to communicate with their colleagues in real time.
The architecture of ServiceNow is simple. The platform separates the Hardware, Middleware, and Application layers. In addition, it utilizes multi-tenant architecture. This architecture is very similar to other cloud services.
The application navigator in the ServiceNow portal includes a list of business applications. These include departmental and individual applications. Users can also customize business apps without writing code. In addition, there is a drag-and-drop feature. Moreover, ServiceNow offers analytic capabilities.
A service manager can perform work-related tasks within ServiceNow, including generating customized reports. This allows for better employee satisfaction. In addition, there is a visual taskboard for assigning tasks.
