What Does a ServiceNow System Administrator Do?
ServiceNow system administrator is a role that involves handling various service requests from customers. These service requests may be related to incidents, issues, and other services.
Hence, it is important for a ServiceNow admin to have some special skills and knowledge in order to handle these service requests effectively. Moreover, certification is also helpful.
Configuration
ServiceNow System Administrators perform day-to-day configuration management of the platform. They also assist with the installation and testing of updates and new releases.
They maintain the integrity of the system across production and non-production instances. They also create update sets that allow changes to be moved between systems.
Admins use PowerShell and the REST-based APIs to automate various processes in ServiceNow.
In addition, they write client scripts, UI policies, and security rules to ensure that the software meets the needs of the organization.
Data management is another key aspect of the role. Admins keep a logical records system for all IT devices and components. This gives them and their clients more visibility and insight into their IT environments.
Security
Security is a top concern for most companies, so it’s important that the ServiceNow System Administrator manages security in a way that fits the organization. This includes implementing and maintaining security features such as failed logins, password encryption, access control rules, audit logs, and more.
In ServiceNow, users can be given roles to control their access to records and features within an application or module. They can also be assigned to a group that can grant them privileges for the features they need.
ServiceNow also offers security options such as access control lists (ACLs) and Report View ACLs. ACLs help safeguard data by limiting who can access specific tables or Views.
Data Management
ServiceNow has a wide array of capabilities and tools for managing big data. These capabilities include importing and exporting data, managing large tables and fields, and setting up rules that can control how data is entered into the system.
These functions help in organizing and storing huge amount of data that is needed by different users. They also arrange the data in a specific format and model so that it can be accessed easily by the end-users.
Managing large amounts of data is an important responsibility of an admin in ServiceNow as they need to handle various requests from the clients and consumers. The main responsibility of this person is to ensure that they keep their users’ data safe and secure.
The System Administrator is responsible for a variety of tasks including data management, workflows, UI policies and UI actions. They also monitor the system performance and do health checks regularly. They are also responsible for implementing ServiceNow updates and integrations.
User Management
User management is a critical component of any modern cloud service. It establishes a user’s authorization to access secure resources, helps establish the roles of different personnel across departments and facilitates the creation and decommissioning of identities.
As organizations adopt more cloud services, they’re creating a larger and more diverse pool of users. As a result, user management needs to be more scalable and robust.
In addition, it’s important for user management to support multiple tenant domains. This means that the system admin has to create other tenant users and define roles with permissions.
These tasks help a user management server provide more granular control over how users can access information in the server. This allows IT to ensure that the least privileges are granted and meet regulatory compliance requirements. It also helps IT stay in control of users’ activities and bolsters other security measures to protect files, applications, systems, and devices on-premises and in the cloud from unauthorized access by internal and external users.
