A ServiceNow Developer works with a software platform that helps companies manage digital workflows. This role is in high demand and can be challenging, but it also pays well.
ServiceNow is a single-tenant cloud computing application that serves as a central point for multiple business apps. Each instance is a unique set of applications, databases, virtual machines and libraries grouped together to provide services to the customers.
Experience with IT Service Management (ITSM)
ITSM covers the entire lifecycle of an organization’s IT services. This includes everything from your laptop and the apps on it, to the printers you use to access your documents.
Small organisations can often get by with ad hoc IT services and support, but as they grow, this approach quickly becomes unsustainable. Formal ITSM systems help companies manage and track the tasks and responsibilities of their IT teams more effectively.
Efficient workflows allow businesses to respond to changes and innovations more quickly and efficiently, ensuring that issues are resolved as quickly as possible. This improves customer satisfaction and helps employees work more productively.
The best ITSM tools can easily adapt to your organization’s needs as it grows and develops. They should also be easy to learn, and offer flexible ticketing and workflow capabilities.
Experience with Service Management (SM) Modules
Service Management (SM) Modules help you manage requests for work in your ServiceNow service management applications, such as Field Service Management and Facilities Service Management. This includes creating, qualifying, assigning, and completing work orders.
This helps you lower response times and reduce errors by capturing vendor, invoice, purchase order, and other financial information only once in the SM system. This also eliminates duplicate data entry for service dispatching.
SM applications include Service Request Management, Problem Management, Change and Release Management, Knowledge Management, Service Catalog, and more.
These modules automate back-end workflows, delivering faster mean time to resolution and substantial savings in IT service delivery costs. They allow IT employees to reallocate their time to higher value tasks, giving you flexibility to scale without adding headcount.
IT organizations seeking digital transformation must embrace automation, AI, mobility and flexibility. These factors are critical to meeting user expectations and driving business growth.
Experience with Flow Designer
Flow Designer is a component of ServiceNow that enables process owners to automate work without coding. It helps you build multi-step flows from reusable components, such as workflows, actions, and subflows.
Using Flow Designer, you can create and manage flows that run in response to events or user input. In addition, you can define actions that allow a flow to continue running when an error occurs.
Actions are the core activities that occur within a flow or subflow, and they provide a higher level of granularity than flows. They are also where integrations can be utilized, allowing for more flexibility in what happens within ServiceNow.
Flow Designer includes a number of pre-built core actions, such as looking up records, creating or updating records, and generating approvals. You can also define your own actions to meet specific use cases, which will then become available for future flows and subflows.
Experience with Scripting
ServiceNow developers who have experience with scripting components can be expected to work well on a wide range of ServiceNow applications. These include workflows, email notifications, and UI policies.
Scripting is the creation of code to automate actions, create forms, and provide other functionality within ServiceNow. Scripting can also be used to integrate third-party applications with the system.
Worked on a large project with the asset management module of ServiceNow. Configured multiple forms for the Asset module using the Configuration Management Database.
Gathered requirements from stakeholders to develop Service Catalog items. Created UI pages to use in Catalog items with UI scripts.
Embedded metrics, KPIs and gauges on the homepage or content page for customers to track performance. Metrics track and measure the workflow of individual records, such as how long it takes before a record is reassigned or changes state.