What Does a ServiceNow Administrator Do?

ServiceNow is a platform that helps businesses track and resolve customer requests. The platform’s administrator keeps an eye on its difficulties, maintenance and usage.

The admin also develops system unification and automation processes. They’re responsible for building and customising UI policies, actions, scripts, pages and business rules.

Managing Users

Managing users is an essential component of the ServiceNow Administrator role. They manage the individuals who access the system and assign them to user groups and roles.

Roles control access to features and capabilities in applications and modules. They can also be used to grant grand users in a group access to specific records, features and capabilities.

Data policies allow you to enforce field values by making them necessary or read-only based on the type of data they contain. In addition, they can be configured to display messages based on the value of a field.

Using client scripts, the ServiceNow system can execute JavaScript on the web browser to cancel form submissions and display messages. They can also be triggered when client-based events occur, such as when a form is loaded or a field changes value.

Managing Applications

Managing applications is a key aspect of the ServiceNow Administrator job. This includes creating, designing, and enhancing custom apps and assisting the software’s end users.

Admins also address a variety of service requests that customers submit to businesses. These requests must be followed up on and resolved.

One of the most important aspects of a ServiceNow Administrator’s job is to ensure that all of the business processes within a company are implemented uniformly across the platform. This requires a great deal of knowledge and understanding.

Another important part of the role is to assist with application upgrades, loading, and data maintenance. Ultimately, this is what keeps ServiceNow running smoothly.

Managing Configurations

In this role, you’ll be responsible for ensuring the integrity of the ServiceNow platform across production and non-production instances. This includes performing day-to-day maintenance of the system, installing and testing updates and new releases, building reports and gauges, and maintaining Service Level Agreement (SLA) workflows.

You’ll also be in charge of creating update sets, which track changes made to applications and features in a system platform. This enables you to move configurations between systems, making them available for users accessing the target instance.

You also create and modify UI Policies, actions, scripts, pages, and business rules. These are important tools for the administrator. They help you streamline your administrative processes, improve your workflows, and make your service more efficient.

Managing Data

As a ServiceNow administrator, you should have a good understanding of how data is handled in this platform. You should be able to manage data hygiene tools, integrate with third-party apps, and ensure system optimization through performance monitoring and diagnostics.

You should also be able to implement security solutions that fit your company’s needs. This includes encrypting passwords, managing failed logins, and applying access control rules.

Another important part of the job is assisting users with their queries and issues. You should be able to help them use the HI portal and open tickets.

You should have an understanding of the CMDB (Configuration Management Database) in ServiceNow. This database stores information about IT assets and their descriptive relationships.