ServiceNow ITOM
ServiceNow ITOM is a great platform for your company if you are looking to consolidate all your CMDBs and streamline operations. It has features such as Event Management, Operational Intelligence, Automation capabilities and more.
Operational Intelligence
The ServiceNow ITOM (IT Operations Management) solution helps organizations gain a comprehensive view of their IT infrastructure and service health. It provides the ability to identify and address potential issues before they impact business operations. This enables the company to keep digital services running at all times.
It also helps the organization reduce downtime and costs associated with IT systems. ITOM automates manual tasks and reduces the risk of outages by using predictive analytics.
Operational intelligence and machine learning help companies to predict issues before they happen. They use historical metric data to identify anomalies. These data include metrics, logs, and other system data. Anomalies are categorized and sent to the instance as anomaly events.
The advanced ServiceNow ITOM also offers outage prevention and service health monitoring. Organizations can benefit from this solution to improve visibility, streamline IT processes, and drive more value.
ServiceNow ITOM also provides full visibility into the cloud providers. It identifies and eliminates data errors, providing complete insight into IT infrastructure.
Event Management
ServiceNow Event Management aims to improve the overall health of your IT services by collecting, correlating, and analyzing monitoring data and events from different sources. It also offers alert aggregation, a dashboard, and automated remediation.
The topology map illustrates the relationships between the different elements, including alerts, service map, metrics, and alert grouping. This map is useful for understanding why an alert grouping was implemented.
In ServiceNow, you can create alerts, filter out unwanted events, and suppress generation of alerts. You can also automate repetitive tasks caused by alerts.
For example, you can create an alert to automatically trigger a web based application to perform a task. Similarly, you can create a static URL based on an alert’s fields.
The SNMP Trap is a way of sending events from your monitoring system directly to your ServiceNow instance. However, it requires you to load the MIB files in the right order.
There are also email integrations available. These are often fast to set up, but have the drawback of additional points of failure.
Consolidation of siloed CMDBs
The ServiceNow ITOM suite automates infrastructure discovery, service mapping and compliance maintenance. It creates a single system of record for your IT infrastructure. This allows you to improve visibility into your IT asset usage, proactively identify potential service downtime and provide insight into your actual costs. Using ITOM, you can proactively monitor your cloud resources, manage your hardware assets, and keep track of your software licenses.
Accenture’s global IT organization wanted to gain more visibility into its infrastructure. In addition, it needed to address siloed systems. Rather than building its own solution, Accenture relied on ServiceNow’s ITOM suite.
In addition to using the ServiceNow ITOM suite, Accenture relied on the Event Management module. By implementing Event Management, the team could proactively determine which events impacted the business and then isolate the root causes. Furthermore, it would be able to eliminate false positives.
The company also used ServiceNow Probes to regularly find network devices. Its CI discovery capabilities allowed it to map CIs to components and business services.
Automation capabilities
ServiceNow ITOM automation capabilities will help you reduce service outages, improve service availability, and increase your organization’s productivity. The software provides 360-degree visibility of your IT infrastructure, including cloud, on-premises, and internal services.
It enables you to proactively identify issues and avoid them before they become issues. This helps you eliminate human error, streamline repetitive tasks, and empowers your team with actionable insights. You can also easily automate workflows to streamline internal processes.
ITOM is a suite of applications that works together to manage operations. Its purpose is to provide organizations with a single view of their IT landscape.
It automates IT operations and combines artificial intelligence (AI) to reduce false positives and increase productivity. In addition, it integrates with ServiceNow ITSM.
ITOM applications are designed to streamline IT operations by integrating with existing ITSM platforms. It uses machine learning, contextual data, and no-code/low-code workflows to simplify the delivery of IT-related services. They can also be adapted to accommodate different environments, such as the Cloud, and to ensure maximum functionality and performance.
