ServiceNow integrates with a wide range of applications. These integrations help connect different platforms to streamline workflows and improve communication between teams.
This is especially useful for companies who use a combination of applications. This allows them to connect data across their systems, and ensures that they are able to get full visibility into the business.
Integration with Jira
Bi-directional communication is key when teams work with different platforms and data. Manual transfer of information is time-consuming, prone to errors, and often leads to delays in the service delivery process.
A good integration will help reduce these issues and improve productivity. It will also ensure that teams work in tandem to meet customer expectations and goals.
Integrated systems help create a transparent workflow between IT and the development team. This transparency allows for better visibility into the steps involved in any request, and helps uncover factors that can cause bottlenecks and delays.
To establish an integration, start by selecting Jira on the one side and ServiceNow on the other. Then, click on the “Initiate Connection” button found under the Connections section. Afterwards, provide the local and remote instance URL and choose whether you want to use basic or script mode for synchronization. Script mode is more intuitive and includes a powerful scripting engine to enable advanced sync rules.
Integration with Salesforce
Integrating Salesforce with ServiceNow simplifies day-to-day operations by keeping sales, finance, support, and organizational data in sync across the entire organization. For example, Salesforce can send customer support information to ServiceNow or job data to financial systems, and ServiceNow updates related accounts in Salesforce so everyone can work from a common set of updated information.
The integration also enables teams to bridge the information gap and work towards the common goal of a better customer experience. The incoming and outgoing data can be filtered to include only the relevant details, allowing the right people to access the right information at the right time.
ServiceNow is a cloud-based IT platform that helps organizations streamline their IT processes, including incident management, problem management, change management, asset management, and configuration management database (CMDB). The ServiceNow Salesforce integration empowers teams to track software subscriptions and recover unused licenses, and accelerates the speed at which customer issues are resolved.
Integration with CoreSuite
ServiceNow is a cloud-based IT management solution that helps organizations manage their service requests and projects. The system can also help IT departments monitor the health of their infrastructure.
Service management includes asset requisition, problem, change and incident management. It also helps organizations track IT costs and inventory.
The integration with CoreSuite enables efficient self-service for end-users around common tasks like creating a shared mailbox or granting membership of a group. It also allows to open a ticket in ServiceNow with the user’s details, and then execute a workflow in CoreSuite that completes the task.
The integration with CoreSuite lets you manage your users’ licenses, usage, and renewals from a single dashboard. It offers detailed usage and engagement metrics, and it helps you discover inactive users and unused licenses.
Integration with Microsoft365
ServiceNow is a popular software platform that helps drive HR and IT self-service. It’s an ideal solution for enterprises looking to improve employee experience, reduce help desk tickets and streamline support processes.
Integrated with Microsoft365, the platform delivers intelligent automation across platforms to deliver high efficiency and unparalleled employee experiences. It also enables users to use their preferred devices for work, including offline mode and native mobile apps.
With ServiceNow, businesses can present content in a way that is more similar to platforms users engage with outside of work, such as social media and e-commerce. It also provides a unified cloud platform that allows organizations to manage their IT, HR and utility services in a single place.
In addition, it offers a variety of tools that can help you automate your help desk interactions. It allows you to create workflows that open tickets within ServiceNow when certain conditions are met, and automatically resolve them once they’re complete.