ServiceNow Integrations – Connect Your Business Systems and Functions

ServiceNow integrations are a great way to connect your business systems and functions together. They help you enforce digital workflows and provide a seamless customer and employee experience.

These integrations blur information boundaries and allow teams to work more closely with each other than ever before. It’s a win-win situation for everyone involved.

Salesforce

In today’s digital environment, companies often rely on multiple applications and integrations to keep their platforms running smoothly. A Salesforce ServiceNow integration can help teams synchronize data in a quick and efficient manner, without leaving their platforms.

In most companies, sales teams use Salesforce to manage customer information and support teams use ServiceNow to monitor workflows. Using separate platforms for different departments creates a communications roadblock that can hinder team productivity and efficiency.

A Salesforce ServiceNow integration enables sales and support to share essential information bi-directionally, ensuring all important issues are handled in the most effective way possible. It can also help reduce the number of ticket requests in the long run by identifying and resolving the root cause of problems before they occur.

Jira

Jira is a bug-tracking and project management solution that is used by IT and development teams. It is an affordable, simple, and effective tool.

ServiceNow and Jira are siloed systems, so it is essential to establish a successful bi-directional communication connection between them to share information and resolve customer tickets efficiently. This reduces obstacles to collaboration and helps teams become highly productive and organized.

With a successful integration, all comments, attachments, and statuses are automatically shared between Jira and ServiceNow almost simultaneously. This leads to quicker resolution of service tickets and a better experience for your customers.

GitHub

GitHub is an online code hosting and collaboration platform that is used by software developers all around the world. It is built on Git, an open source version control system that tracks the complete history of changes made to a project.

Besides providing a place to store and share code, GitHub also offers issue tracking, wikis, and REST APIs for programmers. It is a free service for small teams, and there are paid versions available for larger organizations.

GitHub has a flexible issue tracker that helps keep track of what collaborators are doing and lets them ask for help when necessary. It also allows users to set milestones and assignees to give them goals to work towards.

LDAP

LDAP (Lightweight Directory Access Protocol) is an underlying technology that helps automate user creation and role assignment in ServiceNow. It also allows users to log in to multiple systems using a single set of credentials.

Using LDAP, organizations can quickly and easily import user data from a central database to ServiceNow. LDAP integrations can help streamline user access to your instance and improve the security of your organization’s sensitive information.

LDAP enables users to communicate with the Directory System Agent (DSA) – the directory server that stores information like usernames and passwords. The LDAP protocol sends requests to the DSA, which then searches the directory for the appropriate information and delivers it to the user.

Azure

Microsoft Azure offers a global network of regions, availability zones and data centers. It also has a number of prebuilt APIs for popular cloud services that greatly accelerate development and testing.

As a result, enterprises can rapidly respond to business ebbs and flows. This allows them to quickly build, deploy and test new apps.

Integrating help desk and development teams is a breeze. With ServiceNow integrations, it is easy to send incidents, problems and change requests (CRs) to Azure DevOps — where new work items are automatically created and synchronized with key ServiceNow information — including update notifications.

Another useful service is Azure Resource Manager, which provides resources ranging from virtual machines and databases to virtual networks and more. It is a great way to track and manage resources so you can monitor access, control billing and get full visibility of your applications.