ServiceNow HRSD
ServiceNow HRSD digitizes and streamlines all of your HR services in an employee-focused system. It helps you increase productivity by automating routine tasks, delivering tools and resources that improve your HR department’s work flow.
It also helps your employees stay engaged and productive with a unified one-stop-shop employee portal that allows them to request services from any department they need. This increases employee engagement, boosts productivity and makes your company more profitable.
Employee Center
The Employee Center at ServiceNow HRSD is a one-stop-shop portal for employees to access multidepartmental services, including IT, Workplace, Finance and Legal. It also helps you shape the entire employee journey.
The portal is a new standard for multidepartmental service delivery and employee engagement, offering dynamic content experiences with out-of-the-box portal home pages. The experience is curated and tailored to employee needs, making it more willingly used by teams.
Its unified taxonomy makes information organized in a way that is both transparent and flexible, enabling users to define names, categories, subcategories, and topics themselves. This freedom increases independence from the fixed ServiceNow structure and improves self-service.
Another feature that improves the portal experience is topic personalization, which serves up targeted content to employees based on location and role. This is a great way to engage employees and improve their productivity. In addition, it allows teams to manage the portal themselves and avoid relying on HR for support.
Enterprise Onboarding & Transitions
Employee Onboarding is a major pain point for hiring managers. They spend an enormous amount of time coordinating and driving onboarding activities across multiple departments and external partners, which can easily cause last-minute problems.
ServiceNow HRSD can automate the process of new hire onboarding, unburdening hiring managers and giving employees a better onboarding experience. The platform distributes onboarding activities to the matching team in IT, facilities, security and other departments and tracks the status of each activity through completion.
It also enables managers to create role-based employee plans that can be configured to the needs of each individual employee. This ensures that the onboarding and transition journey is smooth, straightforward, and aligned to company policies.
Enterprise Onboarding & Transitions is available as part of the web-based suite or in the form of a standalone mobile app. It digitizes the entire employee lifecycle, from onboarding through relocation and cross-departmental interaction to offboarding.
Journey Accelerator
The Journey Accelerator, available with the HRSD Enterprise package, helps managers build personalized onboarding journey plans and to-dos for their employees. It empowers them to set individual trajectories for their team members, assign mentors, and track their progress.
In today’s work environment, choice and flexibility are key for delivering connected, enterprise experiences for cross-departmental moments like onboarding, maternity leave, transfers, and promotions. ServiceNow HRSD streamlines the employee experience by gathering all of these big and small moments on a single platform.
The platform’s workflows are built with fit-for-purpose modular elements that can be configured to meet your organization’s internal policies. These functionalities can guide employees through the employee journey with a systematic approach, avoiding siloed systems that cause confusion and frustration.
Artificial Intelligence
The AI-powered solutions at ServiceNow HRSD make employee experiences personalised and engaging. They improve average resolution time, re-assignment counts, and employee satisfaction.
Artificial Intelligence is the ability for software to learn from its environment, and perform tasks with minimal human intervention. It can be used to predict future events, answer questions, or automate tasks.
Across all industries and applications, AI is making every process better, faster and more accurate. It can also solve some of the most challenging problems that are overwhelming to handle manually.
Machine learning is the most common form of AI, which is about teaching computers to program themselves. It is used in everything from self-driving cars to marketing software.
Artificial intelligence has made a big impact on the healthcare industry by helping doctors diagnose patients faster and with lower errors than before. It is also being used to fight pandemics like Covid-19 and process health insurance claims.
