The ServiceNow HRSD module of the ServiceNow platform digitizes, organizes, and streamlines human resources processes. It provides a self-service portal for employees and a centralized repository of HR information and policies, reducing the workload on HR staff and improving employee satisfaction.
A 2017 Gartner analysis found that deploying integrated HRSD tools reduced administrative costs by up to 30% while delivering additional business value and risk mitigation.
ServiceNow HRSD helps employees access a one-stop shop for all their HR needs and requests, eliminating the need to call multiple contacts to resolve their issues. It’s a self-service portal with a robust knowledge management solution that encourages employees to complete simple tasks on their own using HR articles, request catalogs, and more.
HRSD also helps streamline the onboarding process by integrating with all departments involved in the onboarding of an employee, enabling them to work together on the same request. This helps reduce the time required to perform an onboarding process, increase productivity, and improve employee satisfaction.
A Forrester Research ROI study found that organizations that deploy HRSD effectively are able to increase employee satisfaction and reduce the time that it takes to handle HR cases by 30%. This allows their HR staff to focus on value-added activities instead of assisting employees with repetitive inquiries.
Onboarding & Transitions
The Onboarding & Transitions services offered by ServiceNow HRSD enable organizations to effectively onboard and manage the entire employee lifecycle in one place. It also helps in reducing operational costs, improving employee experiences and ensuring that employees stay happy with the company they work for.
The key to successful employee onboarding is transparency and availability of resources. This means ensuring that all documents are available and that there is an easy way to get them.
When an employee joins the company, they often have questions and queries about their new position. It is important to provide them with the answers that they need and help them clear their queries as soon as possible.
ServiceNow HRSD eliminates these challenges and delivers a seamless experience for employees, HR professionals, and the entire organization. It also provides tools to automate the documentation and fulfillment of employee inquiries and requests, which frees up HR staff to handle value-added activities that improve service experiences.
The Journey Accelerator at ServiceNow HRSD is a role-based employee plan feature that managers can customize to help employees navigate key moments in their careers such as onboarding, career development, and promotions. It allows them to build role-based templates for their team members, assign mentors, and track their progress.
This feature is available with the HRSD Enterprise package and offers a new way of empowering managers to manage key transitions in their teams.
Managers can use the Journey Accelerator to set individual trajectories for their team members that will guide them through the big moments of onboarding, career development, and promotions, while also providing them with a more efficient experience in their managerial roles.
As the employee journey continues, there will be numerous requests for employee data that needs to be processed and fulfilled in ServiceNow. For these, the platform offers an integration with existing Human Resources Management systems for seamless employee data management. This integration is called Universal Request and can be activated with the HRSD Pro and Enterprise packages.
As the business landscape shifts, companies must transform their HR systems and processes to stay relevant. To achieve this, organizations can benefit from ServiceNow HRSD capabilities that leverage artificial intelligence to improve employee experience by automating daily tasks and increasing productivity.
AI-enabled workflows enable standardized, consistent interaction between employees and HR teams. This helps eliminate siloed back-end systems and allows you to shape a unified employee journey on a single, uniform portal.
Self-service capabilities also increase efficiency and productivity of HR agents. These capabilities include intelligent workflows that automatically assign cases to teams and agents, leading to faster issue resolution.
Chatbots are an important part of the solution because they offer intuitive experiences to users and help them resolve issues instantly. They are trained in natural language and can understand requests via voice or text.
To keep up with customer demands, businesses must automate and enhance tasks wherever possible to provide an outstanding experience. These tasks include resource utilization, analytics, workflow automation, predictive intelligence, anomaly detection, and machine learning.