Using ServiceNow Change Management, your organization can streamline its IT change management process. Automate approvals for low-risk changes, and measure the results of your change management process.
Structure of the change management workflow
Using the right tools, you can streamline the change management workflow in ServiceNow. You can make a list of change requirements, track the progress of the change, and track the impact of the change on employees.
You can also use a central repository to store all the information related to the change. This will make the change management process more effective. You may even be able to pre-approve more changes.
To be effective, the change management process should have a well-defined plan and timelines. It should include milestones and an overall success score. It should also include a checklist to measure the success of the change process.
During the assessment phase, the change request must be evaluated to see how it will affect the project schedule and cost. The request must be approved by a proper authority.
The request may be formally recorded on paper or electronically. Once it has been approved, it is moved into the pipeline. The request is then reviewed by the Change Approval Board.
During the Change Approval Board meeting, the risk of the change is assessed. If the risk is low, the change can move forward. The approval process is different for each type of change.
For emergency changes, the approval process is streamlined. You can enter the change as a change request in ServiceNow. This change request is reviewed by a director or an assignment group. If the change is approved, the CAB will notify the appropriate managers.
Automate approvals for low-risk changes
Using ServiceNow Change Management, you can easily automate approvals for low-risk changes. The platform analyzes the business processes and determines which changes are low-risk. It also provides a comprehensive view of change impacts. This gives you complete control over your change life cycle.
The Standard Change Catalog contains a set of pre-approved templates, which streamlines access to standard changes. It also simplifies the implementation process and helps change teams focus on high-impact changes.
When the calculated risk of a change is below the threshold, it will be categorized as a normal change. It follows a standard process and does not require peer approval. This type of change can be auto-approved based on decision policies.
Unlike other changes, emergency changes are not normally followed by a change life cycle. They are created when there is a need to resolve a high-priority issue immediately. However, the CAB still reviews and approves them.
You can use the Flow Designer DevOps Demo Change Automation flow to test your change request flow. The flow includes three scenarios and has demo data installed. You can customize your change request flow to meet your business requirements.
When a change request has a risk value of 1-4, it will be automatically approved. If it is higher than 1-4, it will be manually reviewed. When a change request has a code coverage of 70% or more, it is automatically approved.
Measure results of the change management process
Regardless of whether you’re implementing a ServiceNow solution, your organization needs to measure the results of the change management process. The goal is to improve decision making and performance across your organization. It can also help to improve productivity and reduce costs.
One of the most important ways to measure the results of the change management process is to understand the benefits of the technology. These can be as simple as reducing the amount of work you do and helping to identify issues before they turn into problems. Another benefit is the ability to streamline processes.
The ServiceNow platform provides a single system of record for all your data and information. With this, you’ll be able to monitor changes in real time. You’ll also have access to analytics, best practices and training sessions.
You can also use visual status checks to help you fast-deploy changes. The tool allows you to view maintenance schedules, blackouts and proposed changes. You can also use guided steps to easily automate deployment.
A Change Management policy is a key element of a good change management strategy. It should define the rules for change management and the level of authorization. It might also encourage a change management culture. You’ll need to determine the appropriate levels of authorization before you can begin using the system.