ServiceNow Administration User Guide
Whether you’re new to ServiceNow or have been a user for years, there are always new things to learn. Fortunately, the ServiceNow Administration User Guide has a number of tips and tricks that can help you get the most out of this popular platform. Whether you’re looking for tips on how to set up a CMDB or want to know more about Data policies, you’ll find the information you need here.
Application navigator
The Application Navigator is a UI component of ServiceNow. It provides links to all of the application modules and other related information, and lets you configure which applications you want to see. As a result, this is one of the most useful parts of the ServiceNow interface.
An important feature of the Application Navigator is the ability to search for applications and their associated related features. For example, you can see a history of pages you’ve visited during a session, and check whether any of your favorites have been updated since you last checked them.
The Application Navigator also includes a number of other features. One of the coolest is the ability to add and remove users from the application. You can do this by clicking the gear in the upper-right of the ServiceNow window.
Client scripts
ServiceNow Scripting provides a range of scripting options for users. These scripts are used to configure form fields, add information, and run client-side actions. They come in different varieties and are triggered by events.
There are four basic types of Client Scripts. They perform different functions, but all have a common purpose. The type of script that you need depends on the type of platform you are using.
You can also use a Java Script in a Client Script to manage data. These scripts can be used in UI Policies, Actions, and Business Rules.
You can find more information about Client Scripts in the product documentation. Here are some examples.
Client Scripts can be used to display a pop up window when a form is loaded. You can use the onLoad Client Script to call another Client Script. For example, if you are working with a List Field, you can configure a Client Script to update a dynamic value when the value of the list field changes.
Business rules
Business rules in ServiceNow are the server side scripts that run on the backend of the application. They can be configured to execute custom scripts, update form field values, or send email notifications. A business rule is defined by a name and description. It can be a single line of code, or a collection of 50 criteria.
A business rule in ServiceNow runs on a specific object, action, or action sequence. A business rule can have up to two different field update actions. For example, a business rule can run a script before or after a record is saved in the database.
The process of creating a business rule is easy. Just navigate to System Definition > Business Rules. Select the type of rule you want to create and the level you want to apply it. Next, select the “When” drop down box to choose when the rule will be executed.
Data policies
Data policies in ServiceNow are the tools that allow administrators to enforce and manage data entry from users. These policies apply rules to the data that is entered through the user interface (UI) or through server-side imports. They can also define data rules for a table.
For example, you can configure a data policy that will automatically force fields to meet a condition. This type of policy is helpful for ensuring data consistency.
You can define data rules by creating a policy for a specific table and setting read-only states for some fields. Similarly, you can use a policy to reject invalid updates from any source.
If you’re looking to apply a data policy to all data, you can convert it to a UI policy. However, this is not recommended for cases where you want to only apply the rules to records that are created in a browser.
CMDB baseline
The Configuration Management Database (CMDB) is a repository that holds vital data regarding IT assets. It also plays a key role in the change management process.
The CMDB is a key component of the ServiceNow suite. It is a cloud-based ITSM tool that provides the capability to administer and monitor assets and services in the organization.
There are several ways to maintain a good CMDB. One is to create a baseline, which is a snapshot of a CI in the system. This helps understand what changed.
Another way is to import CIs into the CMDB. These can be populated manually or with the help of the Import Set feature. Alternatively, a user can create a new CI in the database.
