ServiceNow CIS ‑ Customer Service Management Practice Exam
If you have decided to take on the ServiceNow Certified Implementation Specialist ‑ Customer Service Management Exam you should consider going through the course materials as it will significantly increase your chances to pass the exam.
The Certified Implementation Specialist – Customer Service Management exam certifies that a successful candidate has the skills and essential knowledge to lead and contribute to the configuration, implementation, and maintenance of the ServiceNow CSM application.
What you will find:
- 120 Multiple Choice Questions, Single Choice, True or False with detailed explanations for each answer.·
This course has been carefully designed so that it follows the real exam blueprint.
Who is this for and how it will help?
- ServiceNow Administrators
- ServiceNow Developers
- ITSM Consultants
- Job Seekers
- Future ServiceNow Certified Implementer Specialists
|Learning Domain||% of Exam|
|1||Engagement Methodology and Project Planning
· Project Phases
· Working with Clients
· Team Responsibilities
|2||Customer Service Management System Setup and Configuration
· Overview of CSM Application
· CSM in ServiceNow
· CSM Setup
|3||Customer Service Management Integration
· Integration Capabilities
· Integration with 3rd Party Systems
· Migration of Historical Case Records
|4||CSM Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics
· CSM Portal
· Knowledge Management
· Service Catalog
· Communities and Performance Analytics
What is next?
After being certified as a ServiceNow Implementation Specialist, you can expect to earn an average salary of about $60,000+ per year so let’s get started with ServiceNow CIS ‑ Customer Service Management Practice Exam
Choose to start learning today, get your certification, and land that job!
Here at IT Life Club, our mission is to empower students in their digital journey and make sure to transform their practice into success by passing any certifications with flying colors.
The plan is simple, follow the official documentation found on ServiceNow docs and combine your learning with these practice tests for guaranteed success.
All ServiceNow practice tests have a 75% passing grade that needs to be completed in under 60 minutes. We won’t let the time pressure you at least while you’re practicing so we have made it easier for you meaning that you can retake the exam as many times as you would want.
- Lectures 2
- Quizzes 2
- Duration 5 hours
- Skill level All levels
- Language English
- Students 66
- Certificate Yes
- Assessments Self
ServiceNow CIS ‑ Customer Service Management Practice I
ServiceNow CIS ‑ Customer Service Management Practice II