The ServiceNow Change Management course aims to make you more than familiar with the Change Management process.
What makes this course stand out from the crowd?
To start with, it is complete and it has been built on a proven working structure.
Don’t be fooled by the fact this course has just two clips, it’s enough as in the first one, you’ll get to know everything there is to know about ServiceNow Change Management. Some of the major topics that we’ll be discussing are:
ServiceNow Change Management – First Clip – Theory
- Definitions – with examples included
- Goals, Objectives, Process Types, Real Life Scenarios
- Personas – List and explain the roles of each persona involved in both processes
- Use cases – Real-life and common use cases •
- Processes diagram – E2E CM
ServiceNow Change Management – Second Clip Demonstration
- Walkthrough of 2 different methods of creating a Change Request
- From the “Create New” module within the Change Management application for the Standard Change
- From an existing Problem Record
- Walkthrough of all the fields, tabs, related lists & UI Buttons
- Progress the Change Request throughout its lifecycle – creation to closure
- Approve two different tasks from the Approvers TAB – CAB and Network
- Add an implementation plan, justification, backout plan, testing steps, etc
- Close the Change record
Definition:
The process of Change Management is responsible for controlling the lifecycle of all changes and works to enable beneficial changes to be made with minimal disruption to IT Services.
Goals:
One of the objectives of Change Management is to ensure changes are recorded, assessed, authorized, prioritized, planned, tested, implemented, documented and reviewed in a controlled manner.
Objectives:
Following the process thoroughly and in a controlled manner is a must.
Emergency types:
Normal:
- Needs approval from a predefined persona and CAB.
- Any service change that is not a standard change or an emergency change
Standard:
- Any service change that is not a standard change or an emergency change.
- A standard change is one that is frequently implemented, has repeatable implementation steps, and has a proven history of success.
Emergency:
A change that is unplanned, requires authorization and must be implemented as soon as possible.
Emergency changes cover the following types of emergencies:
- Fix on fail or retroactive situations where the impact to service has already been experienced.
- Fail or fail situations where the impact to service is imminent if action is not taken.
Use case:
Two users are using a Wi-Fi connection in order to conduct their daily activities. The current router is quite slow and was replaced with a newer one.
In terms of speed, it is very fast but it frequently and randomly disconnects leading to a poor network experience. The issue was reported numerous times to the Service Desk and every time the router was restarted the connection was restored as well.
Since this scenario is not ideal on the long term, the Problem Manager and the Problem Management process need to be involved in order to fix the issue.
Fortunately, the Problem Manager couldn’t handle this on its own as he needed to raise a change request for it and this is exactly what we’re going to achieve in this clip.
What else?
- Engaging instructor (that’s me), ready to answer your questions.
When to purchase the Change Management course?
- You are starting or want to boost your IT career
- You need a refreshment.
- You want to explore a new platform
- Rainy outside?!
- Quarantined?!
The number of customers who have migrated to the most used ITSM Tool -ServiceNow is exponentially growing. Take this chance to learn about the Change Management processes fast and don’t be left behind.
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Course Features
- Lectures 2
- Quizzes 0
- Duration Lifetime access
- Skill level Beginner
- Language English
- Students 0
- Certificate Yes
- Assessments Yes
