Learn all there is to know about the ITSM processes and how they apply in ServiceNow.
What makes this course stand out from the crowd?
· Thorough introduction:
o ITSM
o ServiceNow
· Complete course, covers the most important ITSM processes
· Carefully designed, each lecture is divided into 5 parts:
o Definition
o Personas
o Use case(s)
o Process Diagram
o Demonstration(s)
· Quizzes and assignments at the end of each section.
· Engaging instructor (that’s me) ready to answer your questions.
When to purchase this course?
- You are starting or want to boost your IT career
- You need a refreshment.
- You want to explore a new platform
- Rainy outside?!
- Quarantined?!
The numbers of customers who have migrated to the most used ITSM Tool -ServiceNow is exponentially growing. Take this chance to learn about ServiceNow and ITSM processes fast and don’t be left behind.
Course Features
- Lectures 14
- Quizzes 0
- Duration 3 hours
- Skill level All levels
- Language English
- Students 1394
- Certificate Yes
- Assessments Yes
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Introduction
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Course Essentials
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ITSM Core Processes
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Summary and Closure
