How ServiceNow Can Transform Your Business
Developed by the American company ServiceNow, the cloud computing platform enables companies to manage operations and digital workflows. Based in Santa Clara, California, the firm offers a variety of products and services that help companies streamline enterprise functions and achieve business goals.
Scalability
Unlike many other cloud services, ServiceNow can easily handle a massive volume of data. The platform also comes with robust security features.
The ServiceNow suite is designed to support a variety of business processes. Its multi-instance architecture facilitates easy upgrades.
The platform comes with several features, including predictive modeling and an intelligent automation engine. These features allow for smooth integration with a wide variety of legacy systems. These features also provide a streamlined mobile experience.
ServiceNow is a great example of how the cloud can be used to improve enterprise operations. The platform can be leveraged to automate business processes, streamline processes, and improve security. Moreover, it is also used to help enterprises build custom apps.
The ServiceNow suite features a comprehensive set of applications, which includes a knowledge management solution. It also includes tools for instance management, as well as ticketing. The service also provides access to company-wide data.
Application development
During application development, one should consider many factors including the technology, business requirements, and other essential aspects. An enterprise’s needs are diverse and unique, so a software solution should be able to meet them all.
An application development platform has to be able to automate processes and help increase efficiency. It is also crucial to implement a solid microservice architecture.
For example, ServiceNow’s platform includes APIs, integrations, and pre-built libraries. These tools simplify the app-building process, and can be used to deliver top-notch user experiences. The company recommends two to three months of hands-on experience with the platform.
Aside from a platform, the company has a developer community, and the developer site provides training and resources. These include videos that explain the steps involved in building an application.
Field service management
Whether you’re a large organization or a small business, ServiceNow Field Service Management can help you schedule work tasks in the field. The application’s user-friendly design makes it easy to manage your location-based work. You can view and approve work orders, monitor progress, and resolve issues.
Field Service Management streamlines the process of dispatching work orders to agents, assigning the necessary staff, and tracking asset usage. It also helps companies improve employee productivity and provide better customer service. In addition, Field Service Management can be configured for customizations and integrations.
The ServiceNow Field Service Management application connects with several management tools, including Customer Service Management, IT Service Management, and Project Portfolio Management. It also integrates with other tools, such as inventory and scheduling. The application is able to match and dispatch tasks to agents based on available inventory, geography, skills, and other criteria. It can also be customized to create reports that help managers understand work requests.
Security
Whether you are an enterprise, a government agency, or a startup, cybersecurity is a critical issue for your business. It is important to respond quickly to security incidents to minimize the impact of an attack.
ServiceNow has a number of security features that help your security team work faster. These include automation, workflows, and patching information. The Security Incident Response module also provides a dashboard that allows you to view and track security trends. You can also configure notifications for potential issues.
The Security Operations Suite also includes Threat Intelligence and Vulnerability Response. These tools help you to better understand external threats and vulnerabilities. The Security Incident Response module is designed to identify, classify, and resolve security incidents. It can also be customized with different tools.
Governance, risk and compliance
Using an effective GRC strategy will help improve company performance and cut costs. It will also enable your organization to identify and mitigate risk. Managing your risk is essential in order to protect your business and ensure compliance with regulations. In addition, the right tools can help you develop a comprehensive set of policies and controls.
ServiceNow’s GRC application provides an integrated framework for your enterprise’s GRC processes. It streamlines compliance control and management, and automates cross-functional workflows. With the GRC module, organizations can monitor compliance activities, manage risks, and develop internal controls.
The platform also allows you to share data and collaborate with others. This will help you consolidate and streamline your audits, and it will make it easier to conduct and track them. In addition, you can access the Now Platform’s specialized risk tools to detect and remove risks.
