How ServiceNow Can Help Your Business
Having a cloud computing platform can help you manage digital workflows and your enterprise operations. The platform has been developed by ServiceNow, an American software company based in Santa Clara, California.
Business management tools
Whether you’re an enterprise or a small business, ServiceNow has the right tools to help you improve efficiency, get a better perspective on your business, and deliver optimized business outcomes. From project and portfolio management to asset management, the company’s ITBM software helps your team align projects to your business goals.
The ServiceNow ITBM platform combines an array of tools to help your business discover, track, and manage software application assets. These tools include an application discovery tool, a dashboard, a performance analytics tool, and a guided process for rationalizing your software application portfolio. It also integrates your project processes and allows you to monitor your technology investments.
The ServiceNow ITBM suite of tools helps your IT department improve visibility and efficiency, streamline change requests, and mitigate risks before they impact your users. It also gives you a complete picture of your application portfolio. You can use the software to map your costs, create multiple investment scenarios, and compare them to determine the best one.
Security tools
Using a combination of ServiceNow security tools, enterprises can streamline the process of investigating threats. This is especially important when there is a need to respond quickly to incidents. These tools automate the analysis of threats, patching information, and correlation of applications. It also helps in determining the severity of an incident, identifying appropriate response actions, and assigning the right security responders.
These tools are essential to modern security operations. With increasing digitalization, organizations need to have a strong security posture and fast vulnerability response times.
In a digital environment, cyber attackers are always searching for new ways to hack or exploit systems. They can also use email inboxes as a way of infiltrating an organization. In addition, security breaches expose personal information.
Often, security teams manually collect alert data from multiple sources. They then feed the alerts into a SIEM platform. It is a difficult task to combine and correlate the data from various tools. However, a solution called Jade helps customers connect their existing security tools to ServiceNow Security Operations. The tool prioritizes incidents and vulnerabilities based on their impact on the business. It also provides performance metrics and identifies opportunities for automation.
HR service delivery
Providing employees with a great service experience is important for a number of reasons. The right HR solution will not only improve employee productivity, but also provide an effortless way to access the information they need.
Using the new ServiceNow HR Service Delivery platform to improve employee engagement can help you meet your goals. With a consumer-like service experience, employees can get the answers they need without waiting for an HR representative.
The ServiceNow HR service delivery suite includes a suite of applications to support HR processes and streamline operations. These include a knowledge management system, a case management solution, and a unified employee portal. The service portal provides one central location for employees to access all their HR and payroll services. It is a digital hub that connects to other HR and payroll systems, including legacy HR management solutions.
The service portal includes a virtual one-stop-shop where employees can make requests, view personal information, and search for information. It also features an AI chatbot to answer common queries. The service portal also integrates with a knowledge bank to provide accurate information.
Governance, risk and compliance
Using an effective GRC strategy can improve your company’s performance and reduce costs. This strategy also provides your business with a better understanding of your risks. It helps you identify and assess your assets, as well as manage risk and policy compliance.
Today’s businesses face many challenges, including rising costs associated with increasing infrastructure, expanding workforces, and a need to adapt quickly to new mandates and regulations. ServiceNow GRC can help your organization achieve these goals.
The ServiceNow platform offers a simplified platform for managing risk and compliance. The application enables you to detect, assess, and respond to risk in real time. The system also allows you to automate cross-functional workflows. It consolidates data from third parties, and streamlines audits.
The GRC applications offered by ServiceNow help companies increase efficiency by reducing redundant work, improving decision-making, and generating value from data. In addition, it can save you money by accelerating mean time to mitigate risk.
The ServiceNow GRC module automates processes between inter-business and intra-business groups. It combines key applications into scalable packages, which provide enterprises with an expansive view of GRC processes.
