When your organization is looking for a cloud-based solution for change management, there are several options available. ServiceNow is one such option. This platform is easy to use and comes with numerous features that can help you keep your IT environment secure. It also enables you to automate risk assessment and calculate the risks of any changes you make. You can also customize users according to their location, industry, revenue, and more.
Interacts with ITIL framework
The ITIL framework is one of the best tools that IT organizations can utilize in order to provide the highest quality of services to their customers. It helps IT professionals streamline their processes and roll out changes without negatively impacting the customers. These practices are highly regarded as best practices and are used by top companies to overcome challenges and improve performance.
ServiceNow Change Management, which is part of the Now Platform, allows users to effectively and easily implement complex IT change management processes. This platform includes advanced automation features, analytics, and centralized source of truth. It also provides visibility into IT infrastructure.
Calculates risk of a change
ServiceNow Change Management provides an easy way to calculate the risk of a change. The calculator uses your answers to a series of questions to provide a complete picture of the risk.
For example, the Change-Relevant (C-R) function will calculate the total impact of the change. This will tell you how big of a hit your organization may receive.
Another change-related function is the related incident. It displays a list of the change’s related incidents. These can include changes that affect a single school, a department, or even the whole campus.
Lastly, the Best Practice – Change Risk Calculator plugin will offer a dynamic calculation of the actual impact of the change.
CI Maintenance Sync process (non-scheduled)
The CI Maintenance Sync process in ServiceNow Change Management performs maintenance updates on SL1 devices. This process works in both scheduled and non-scheduled maintenance windows. When a change request is synchronized, a corresponding change is inserted into the ServiceNow CMDB. It also tracks the progress of the request.
The first step is to configure a maintenance sync group. You will also need to create a credential for the MID Server. For this, you will need to have access to the “Integration Services” section of Discovery Dependents.
Once you have configured the maintenance sync group, you can select the “Sync Maintenance from ServiceNow to SL1” integration application from the Integrations tab of the user interface. This will display a run ID, branch icon, and change requests.
Customize users by location, employees, revenue, industry, and more
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For starters, you’ll be able to leverage the best cloud technologies available in the business, including Office 365. This makes for a more reliable and efficient customer service experience. To top it off, you’ll be able to access the most relevant data at any time and any place, without being confined to the office.
Automated risk assessment features
The automated risk assessment features of ServiceNow change management allow organizations to identify potential risks and reduce conflicts. These tools make it easier for stakeholders to collaborate on change implementation. They also provide real-time insights to help organizations manage risks and stay compliant.
Integrated risk management (IRM) is a set of proactive processes that improves security and strategic decisions. It can reduce the cost of processing and helps to avoid disruptions. Integrated risk management is often used in conjunction with governance, risk, and compliance.
Automated risk assessment features in ServiceNow change management are available through the analytics module. This tool uses top-level CMDB data and user feedback to calculate risks. Risk scores are based on qualitative and quantitative risk analysis.