5 Ways to Use the ServiceNow Platform to Manage Your Digital Workflows and Enterprise Operations
Whether you are a large business or a small startup, the ServiceNow platform is a valuable tool to help you manage your digital workflows and enterprise operations. Originally based in Santa Clara, California, the company develops cloud computing applications and specializes in software that helps you manage your company’s IT and business processes.
Data isolation
Using the ServiceNow platform, you can leverage data isolation and privacy capabilities. It can help you to consolidate service processes and improve department efficiency. It also helps you to deliver high quality services at scale. In addition, it can identify applications that touch personal data and provide you with AI-assisted recommendations.
The ServiceNow Security Operations Tool can import data into the platform. It can also help you prioritize threats based on the potential impact. It can also help you to build read replicas of your data.
You can use the ServiceNow API to read data from a mirror database. You can also configure the Roll-up Framework capability model to link records and roll-up information. You can also use the Microsoft Defender for Endpoint integration to enrich your database with details of logged-in users and related machines.
ServiceNow also provides a suite of encryption solutions. These options can be used individually or in combination. They include resource exchange, audit support, key lifecycle management, and switching keys. You can learn more about these options by reading the ServiceNow documentation.
Workbook features
Using a ServiceNow workbook is a great way to start building the foundation of your ServiceNow enterprise. The workbook has a variety of interactive tools to assist you in gathering and sharing the necessary information to make your service-oriented enterprise a thriving success. You will also find advice, suggestions, and tips to make the process as painless as possible.
There are hundreds of ServiceNow tools available to help you on your journey. From creating lists to custom dashboards to machine learning, you can find the tool that suits your needs. Moreover, the platform has a built-in reporting and analytical functionality to give you the data you need to know.
The ServiceNow platform offers a plethora of tools to help you manage your workflows, track your progress, and manage your projects. The products are suited to a wide range of uses, from managing help cases and large-scale projects to organizing your files and handling your email.
Mobile experience
Whether you’re a ServiceNow administrator or a user, you can connect to your instance and manage user metrics using the ServiceNow mobile platform. Users can use their smartphones to access data, make calls, scan barcodes, and perform image-based searches. The platform offers low-code mobile developer tools to create customized apps.
The ServiceNow mobile experience is available for both iOS and Android devices. The app includes the ServiceNow logo, which provides a familiar look and feel for those already familiar with the platform. The company hopes to establish a new standard in the enterprise by providing the most effective mobile experience.
The ServiceNow Agent mobile app allows agents to stay connected to their work while they’re on the go. It also includes offline capabilities. A service agent can log in to their instance and start a ticket, update records, or even sign documents while offline. This capability helps keep employees connected to important information.
The Field Service mobile app offers real-time alerts and compliance status for key assets. It also provides workflows for ITSM and SecOps.
Security tools
Having a full-stack security tool is essential to modern businesses. As businesses move toward digital operations, a comprehensive security framework is more important than ever.
ServiceNow security tools help you respond to security incidents quickly and efficiently. By automating key functions, the software streamlines the process and allows you to focus on value-added work.
Security tools often generate reports that need to be correlated with other information. This is an arduous task, and a major challenge for many enterprises.
ServiceNow helps your team prioritize alerts by type and impact. This allows your IT and security teams to better prioritize areas requiring immediate attention. It also supports automation workflows, so you don’t have to waste time manually analyzing data and sending alerts.
For example, playbooks can be created to resolve threats caused by malicious code activity. In addition, you can automate firewall block requests. The ServiceNow Incident Response Management module integrates with third-party security tools, so you can manage your security incidents in a more organized way.
